After reading great reviews, we bought this for our RV in January & it worked great. We were very happy with the amount of ice it produced, it was quiet & loved the little nugget ice. Two days ago, it started making a strange noise, the ice output was decreased, then stopped & the unit itself seemed to get very hot feeling. We unplugged it for a while, then plugged it back in-started making ice, but then the noise started again. Checked the user manual & have done everything correctly & it's currently running 'ok', but not like before. It's only 5 months old & already starting with issues......not happy! I will be contacting the company......it's ridiculous that something only 5 months old, costing almost $200, just sitting on a counter doing what it's supposed to do, is already having problems. For the time being-I DO NOT RECOMMEND ECOZY ICE MAKER!!! I will update after I contact the company & see how they respond.
***UPDATE*** I contacted the company & literally within hours, I received a response. The company stands behind their products, customer service rep Lisa is very nice & within 2 days, I received a full refund (no return of the unit required). I must say I'm extremely impressed with how quickly this matter was addressed & resolved. Although the icemaker didn't perform as expected, their customer service is impeccable. Would I give Ecozy another chance-possibly, as we really liked the ice maker & whatever the problem was with this unit may have been just a fluke.
| Brand | ecozy |
|---|---|
| Model Name | IM-NS280C |
| Product Dimensions | 11.3"D x 8.66"W x 12.68"H |
| Capacity | 33 Pounds |
| Wattage | 192 watts |
| Voltage | 115 |
| Refrigerant | R600a |
| Manufacturer | ecozy |
| UPC | 850041700557 |
| Material | Stainless Steel |
| Brand Name | ecozy |
| Model Info | IM-NS280C |
| Item Weight | 22.3 pounds |
| Country of Origin | China |
| Item model number | IM-NS280C |
| Installation Type | Countertop |
| Part Number | IM-NS280C |
| Color | Stainless Steel |
| Material Type | Stainless Steel |
| Included Components | Ice Bags, Ice Scoop, Ice Basket |
| Batteries Included? | No |
| Batteries Required? | No |
