I don't normally write reviews, however I can't not mention the ABSOLUTELY AMAZING Customer Care experience I had with these folks.
But first, In review of the product itself, which is the 'Executive Series Black Milk Frother with Black Holster Stand'. This is my first 'frother' purchase, and I must say I was skeptical at best to try it, but I opted to purchase it anyway because of all the great things the company stands for. I figured, how good could it really work?! Well, as a matter of fact, it worked quite wonderfully! Within just a few seconds / pulses of the frother, you have beautifully frothed contents. It is simple to operate, with one hand, and just the simple push of a button. (I imagine I could even make whipped cream without dragging out a stand mixer.) The batteries, (2 AA - not included), were simple to load. And, there is a battery pull ribbon so you can also remove them easier, if you utilize the pull ribbon and thread it between the batteries. This device quickly became part of my weekend coffee routine, and I also purchased a lesser model to bring to work. (This 'Executive' one, has a holster stand, which looks nicer, and seemed to cradle the frother, instead of hooking it into the holder.)
I was so happy with the frother, I was sad that one day it seemed to not be working quite as well. I thought .. hmm, maybe the batteries need to be changed? I changed the batteries, and was still experiencing it not really working. (I would press the button, but it didn't start frothing right away, and then seemed less powerful in a way when it did start. But, it did still froth.) After a second day of experiencing the same thing, I reached out to Zulay. They are gracious enough to have ALL of their contact information printed directly on their box, underneath all of the beautiful information about the company, and where / how it began. It was on a weekend, so I chose to send an email describing what I was experiencing, and asking their advice. Based off most recent attempts at Customer 'Service' with other companies, I didn't really expect to hear back. Not only DID I hear back, but I received an email from a human, not just a system-generated response with canned information. They expressed their concern for my item not working, and assured me they would make it right if given the opportunity. They wanted to confirm my order, to make sure they had the same model in stock. Within hours, they sent me a link to replace my item, and would ship it directly to me, no questions asked. No need to return the inoperable item, no need to do anything but literally click the button and wait for it to arrive.
My replacement arrived, and it was the exact model I purchased. It was brand new, wrapped in package .. not some refurbished item. And, much to my shock and appreciation that almost NO ONE does this anymore, there was a hand written card included in the package thanking me for giving their family run business a shot. Well, I thank YOU for sharing YOUR family with us, and for making me feel a little like a piece of yours!
I would highly recommend this product, and would certainly purchase it, or others, in the future. I would certainly also be comfortable gifting this item.
Enjoy!
Frequently bought together
This item: Zulay Kitchen Powerful Milk Frother Wand With 2 Duracell Batteries - Ultra Fast Handheld Drink Mixer - Electric Whisk Foam Maker for Coffee, Lattes, Cappuccino, Matcha, Hot Chocolate & Creamer - Black
$14.99
Get it as soon as Friday, Apr 11
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$24.95 ($7.07/Ounce)
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$29.85 ($1.70/Ounce)
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From the brand
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Zulay Kitchen is named after my extraordinary mother, Zulay. As a single mother in poverty-stricken Venezuela she worked extra long hours yet, still found time to cook healthy meals for her kids.
At the time, I thought nothing of it. Now that I'm married with children, I see how much of a superhero my mom really was.
At Zulay Kitchen, we believe cooking should be quick and trouble-free, so you can have more time to enjoy with your loved ones.
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Coffee Collection
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Product Description
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This Item  Zulay Kitchen Powerful Milk Frother Wand With 2 Duracell Batteries - Ultra Fast Handheld Drink Mixer - Electric Whisk Foam Maker for Coffee, Lattes, Cappuccino, Matcha, Hot Chocolate & Creamer - Black | Recommendations  |  |  |  |  | |
| Price | $14.99 | -23% $9.97 List: $12.97 | -19% $9.99 List: $12.39 | $8.49 | $7.99 | $18.88 |
| Delivery | Get it as soon as Friday, Apr 11 | Get it as soon as Friday, Apr 11 | Get it as soon as Friday, Apr 11 | Get it as soon as Friday, Apr 11 | Get it as soon as Friday, Apr 11 | Get it Apr 15 - 25 |
| Customer Ratings | ||||||
| Sold By | Zulay Deals | Blizz Stdio | Bean Envy | SHUNXIN BUSINESS | Mrbon US | huaibeishengming |
| material | Stainless Steel | Stainless Steel, Plastic | Stainless Steel, Silicone | Plastic | Plastic, Stainless Steel | Acrylonitrile Butadiene Styrene (ABS), Stainless Steel |
| power source | Battery Powered | Handheld,Battery Powered,Electric | Handheld,Electric | Battery Powered | Battery Operated ( NOT INCLUDED) | Handheld,Electric |
| special feature | Durable Stand | Powered by 2 x AA Batteries | cordless, detachable base, ergonomic handle | cordless | MAKE RICH CREAMY FROTH, EASY TO CLEAN, BPA FREE, LIGHTWEIGHT, COMPACT DESIGN | Non-slip |
Affordable, gets the job done!
Gets the job done! Great for the price. But it feels pretty cheap (light/plasticy); considering the cost and functionality it’s still worth it. Also, the stand is surprisingly supportive and takes up little space at my coffee bar. Literally, can wedge it between machines, no problem. Taking off a star since mine didn’t include AA batteries that other customers received. Thankfully, I had some lying around. This isn’t a miracle worker best if used on chilled milk to get a thick froth! But don’t expect much with oat milk or steamed milk. You’ll get a bubbly, liquid, unappealing result. Overall, considering what I paid, I’d still recommend.
Top reviews from the United States
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- Reviewed in the United States on April 13, 2024Style: Gift Box SeriesColor: Midnight BlackVerified Purchase
I don't normally write reviews, however I can't not mention the ABSOLUTELY AMAZING Customer Care experience I had with these folks.
Amazing product, and even more AMAZING Customer Care Team!
Reviewed in the United States on April 13, 2024
But first, In review of the product itself, which is the 'Executive Series Black Milk Frother with Black Holster Stand'. This is my first 'frother' purchase, and I must say I was skeptical at best to try it, but I opted to purchase it anyway because of all the great things the company stands for. I figured, how good could it really work?! Well, as a matter of fact, it worked quite wonderfully! Within just a few seconds / pulses of the frother, you have beautifully frothed contents. It is simple to operate, with one hand, and just the simple push of a button. (I imagine I could even make whipped cream without dragging out a stand mixer.) The batteries, (2 AA - not included), were simple to load. And, there is a battery pull ribbon so you can also remove them easier, if you utilize the pull ribbon and thread it between the batteries. This device quickly became part of my weekend coffee routine, and I also purchased a lesser model to bring to work. (This 'Executive' one, has a holster stand, which looks nicer, and seemed to cradle the frother, instead of hooking it into the holder.)
I was so happy with the frother, I was sad that one day it seemed to not be working quite as well. I thought .. hmm, maybe the batteries need to be changed? I changed the batteries, and was still experiencing it not really working. (I would press the button, but it didn't start frothing right away, and then seemed less powerful in a way when it did start. But, it did still froth.) After a second day of experiencing the same thing, I reached out to Zulay. They are gracious enough to have ALL of their contact information printed directly on their box, underneath all of the beautiful information about the company, and where / how it began. It was on a weekend, so I chose to send an email describing what I was experiencing, and asking their advice. Based off most recent attempts at Customer 'Service' with other companies, I didn't really expect to hear back. Not only DID I hear back, but I received an email from a human, not just a system-generated response with canned information. They expressed their concern for my item not working, and assured me they would make it right if given the opportunity. They wanted to confirm my order, to make sure they had the same model in stock. Within hours, they sent me a link to replace my item, and would ship it directly to me, no questions asked. No need to return the inoperable item, no need to do anything but literally click the button and wait for it to arrive.
My replacement arrived, and it was the exact model I purchased. It was brand new, wrapped in package .. not some refurbished item. And, much to my shock and appreciation that almost NO ONE does this anymore, there was a hand written card included in the package thanking me for giving their family run business a shot. Well, I thank YOU for sharing YOUR family with us, and for making me feel a little like a piece of yours!
I would highly recommend this product, and would certainly purchase it, or others, in the future. I would certainly also be comfortable gifting this item.
Enjoy!
Images in this review
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Top reviews from other countries
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Daf R.Reviewed in Mexico on December 16, 2019
Muy útil
Style: Z1 Motor MaxColor: Caribbean AquaVerified Purchase -
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