4 YEAR REVIEW: My original Pro finally had an issue that they admitted could not be fixed. They offered me the latest model with a 30% discount. Ring said if I wasn't happy, I'd get a full refund. I took the offer because I had tried a different company and had more issues. This one did the trick. I get a live video within 3 seconds using the Ring Rapid app. The pictures are share with great color. I do wish I could make my voice louder at the camera. I've done everything I could with my phone but when it's noisy outside, it's a little difficult to understand me. Now I am satisfied and it's definitely worth the current price.
3 YEAR REVIEW: I've had the Ring Video Pro for over 3 years. This is absolutely the last update. The Creator of the Ring doorbell camera has diversified into different cameras and a security system. He also sold the company to Amazon. Throughout the time I had my camera, there have been many rough times. They have continuously tried to improve the system but it has not always been a smooth ride. The biggest flaw is still the time it takes to get a live connection from when it is motion triggered. The commercials show thugs trying to steal something from the house, but the owner scares them away by talking to them. That is more fantasy than fact. I can't even say "Thank you" to a delivery person. By the time the camera comes online, all I can do is watch the delivery person get into his truck and drive away. If someone tried to steal something from my stoop, they'd be long gone before I could say "Boo". I would have a great recording of the person stealing a package, but it couldn't do a thing to help me stop the crime. And I believe it's all because the signal goes through Ring's computers first before activating their app on my phone. It's done that way so they can charge you a monthly fee to save the videos. I have set up my own wireless IP cameras that I purchased from Amazon. I pay no monthly fees, I can save the videos on the camera or my phone and when they sense motion, I get a picture within a fraction of a second. Way ahead of the Ring. So after all this time I'm waiting for a doorbell camera that works like my other cameras; without the middleman. There is at least one that is close to being released as I write this. Not only will I save the monthly charge, but I'll have a doorbell camera that works like the Ring advertises in their commercial.
ONE YEAR REVIEW: I've now had the Ring Video Pro for over a year. I can honestly say that I am happy with my purchase. Ring is constantly improving the doorbell camera by upgrading it's software. The company is honorable and stands behind their products. Even with the initial problems I had, I highly recommend their doorbell cameras and would certainly buy it again.
FINAL UPDATE: I have been using the Ring Pro for about 6 months. After troubleshooting with my internet provider (they supply the router for my wifi network) my problems were due to my house's construction and my router. All my internal walls are sheetrock & cement with some having wire mesh. My network has many items on it and may get overloaded at times. It was suggested that I buy a better router that could handle the traffic at $350. So far that hasn't been possible. The Ring Pro works over 98% of the time. The doorbell button works, the live picture is crystal clear, the motion detection is constantly improving. The mobile app keeps improving too. That is a problem I can live with. The only issue I find difficult to live with is the time it takes from when the button is pushed, to when I can see who is at the door and talk to them and unlock the door. My workaround was to add a remote lockset that lets me "Buzz" people in. Technology is wonderful when it works and is a nightmare when it doesn't.
2nd UPDATE: I am sorry for the length of this review. I thought you would get the best picture if I left the previous writings. You can understand the six weeks and how & why my reviews changed.
I have been trying to get a Ring Doorbell Pro camera to work properly for over 6 weeks and 2 cameras. I have used email with level 1 techs. Email and phone sessions with level 2 techs, and finally level 3 techs. (Which you have to use a "Neighbor Advocate" as go between) I have always thought that the Ring techs were really nice and were trying their best. However, after stepping back and thinking about the events of the last few days, I wonder. How much time should it take to get a Doorbell camera to do what it claims. When do you say, "This is taking way too much time.", and give up. The second camera, after 2 weeks of trying, deteriorated to being worthless. The push button stopped working, the manual "Live View" stopped working and motion detection worked 30% of the time. I wrote 4 emails in one morning pleading for help and saying "Please answer ASAP ....Please." and
"Sorry but this is a plea....Please help!" Those got no replies. I finally got a response after the tone of my emails changed. No cursing, no threats, just,
"I hope you haven't gotten any of my recent emails and I hope you're not ill. But I feel deserted. I had sent at least 4 or 5 emails without receiving a reply. Lucky for me I can rely on myself. At least for now, I have my Ring Doorbell Pro button working along with "Live View"."
Then I got replies. Coincidence, you be the judge. When no one answered, I unplugged the camera for a few minutes and plugged it back in. Unbelievably, that fixed the button and "Live View", but not the motion sensor. I had asked in a previous email, if unplugging the camera could help, but they never answered. There are still issues. However, the doorbell button and the "Live View" video now work. When they stop working again but I can still fix them, I'll continue to use them. When I need customer support again, I'll get rid of the Ring Doorbell Pro camera and look elsewhere.
UPDATE: I just got off the phone with Timothy, a level 2 support rep. It was an excellent experience. He took his time, listened to everything I had to say and was respectful of my medical condition. He signed on to my laptop, which had the Ring app on it, and checked out my system. He felt the problems were due to my router settings. He made all the necessary changes to correct my problems. Since he couldn't stay connected all day, he checked what he could and gave me his personal email address. He wants me to check everything out and contact him on Monday to let him know how his changes did. He also gave me a year of cloud recording to make up for the difficulties I had. He apologized for the 3 weeks of problems I had. Unfortunately, I'm one of those people that picks up food from a drive thru and when I get home they forgot the fries. If it wasn't for bad luck, I'd have no luck at all. So the fact that I "fell through the cracks" didn't surprise me. I use a lot of technology due to my illness. I judge a company by their support and there are very few companies that pass my judgement. Ring passes with flying colors and I changed my review from 3 stars to 5. They are definitely a good company to deal with 95% of the time, and in today's day of overseas money saving support, Ring stands out as one of my favorites.
I purchased the Ring Pro to replace an aging wired system. I originally tried the doorbell camera from my alarm company,Vivint. That was way to slow, had only one way communication and full of glitches. I then got the Ring Pro. I decided on the Pro, instead of the standard for a few reasons. I wanted to use my 5 GHz network for the speed and the 1080 HD video for clarity. I originally had difficulty setting up the camera. I called support and they were great. First, I was told that I can't use the power pack because I didn't have a doorbell. So they sent out the proper cable with the ringer at no charge. When that didn't help, I spent about 45 minutes on the phone with a great support tech. I offered to pay to have a professional to set it up. The tech said I wasn't doing anything wrong and I should save my money. How often do you hear that from support? It wound up being a problem with my phone and not the camera. I used an older phone and setup worked fine. I have an HTC 10, so be aware. I do know others with the "10" that had no problems. I couldn't use the 5 GHz network because my walls were too thick which also caused sporadic connection problems. I finally purchased a Wifi extender and that solved my problems, for 2 days. As days went by, I started having more problems. The main one was sporadic live video pictures. Sometimes I would get a black screen instead of a live picture. Again, using Ring support by email, it took about a week to solve the problem. I had to move the extender around. Finally, it worked, for half a day. Now the problems became strange. The motion detection working sporadically, the black screen returned, the software crashed. We kept trying different things and nothing worked. I asked for a new camera, no deal. They are very much against sending a new camera. They finally upgraded my problem to level 2 support. That was 2 days ago. When I asked approximately how long it would be before they contacted me, I was told, "We're not allowed to give out that information". That's never good. One last item that I told them. I did not get the doorbell camera for convenience. I have a chronic pain condition that makes walking difficult and very painful. That's why I also have a remote door lock. Being without the ability to talk to some one at the front door is a hardship and each day that I wait for level 2 to contact me is painful.
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Wired Doorbell Plus
- 1080p HD Video and Pre-Roll Video Previews for 6-second previews of motion alerts.
- Dual-band wifi for more reliable connections and fewer interruptions.
- Built-in Alexa Greetings, an exclusive Ring Home subscription feature, lets you greet anyone who stops by.
Never miss a visitor
Get real-time notifications when visitors press your doorbell or trigger the built-in motion sensors. With the customizable motion zones, you decide what alerts matter. If you’re busy, save time and ask visitors to leave a message with pre-selected Quick Replies. It’s like an answering machine for your front door.
Let Alexa get the door
Can’t get the door? We’ve got you covered. With built-in Alexa Greetings, an exclusive Ring Home subscription feature, your doorbell automatically greets anyone who stops by, lets delivery drivers know where to leave your packages, and records detailed video messages, all on its own.
Complete control from the Ring app
Receive real-time notifications on your phone and tablet, get real-time video and audio with the Live View button, control and customize important security settings, get exclusive features, and save and share videos, photos with an optional Ring Home Plan. Control everything with one simple app1.
DIY wired installation
Step 1: Disconnect
Turn off power at the breaker and connect the included Pro Power Kit to your doorbell’s chime inside.
Step 2: Connect
Outside, disconnect your existing doorbell button. Connect doorbell wires to the back of Wired Doorbell Plus.
Step 3: Set Up
Secure your Ring doorbell to your home, attach your faceplate and turn power on at the breaker. Use the Ring App to continue set up
As a camera only, I would give this 5+ stars, easy.
I have had my Ring Doorbell Pro for just under 2 weeks. Last week we were on vacation so I figured it was the perfect time to buy and test it out within the 30 day trial period. I’ll split this review into 3 bits. First impressions, Install, and Operational Use. 1) First Impressions. We have a security system installed but didn’t go with their camera system because it was CCTV and I wanted something with an internet connection or way to access it from my phone. While making small talk with the security system guy, I mentioned the Ring to him. He was super excited to get out his phone and show me that he has one. He said he couldn’t buy any camera with nearly that quality at that price even with his discounts. He spoke so highly of it I was sure that’s what I wanted to get. We want to do a whole system with cameras on the back of the house, but we purchased the Ring Pro to see how we liked it before we commit to buying everything. I went with the Ring Pro over the Original Ring because I was going to be wiring it in place anyway. I also like the slender profile and the possibility to use wireless 5.0 in the future if I desire. Plus I live on a very busy road and wanted the advanced motion detection zones on the pro. Since I did my research, I was aware that the Ring Pro has a 160 degree field of view compared to the 180 degree view of the original. For this reason, I purchased fiberglass shims to angle it more towards my large 6 foot doors when I installed it. I talked with Ring customer service and asked if there was any advantage to ordering through them versus Amazon and they said there were none, so I went with Amazon for my Prime shipping and additional protections of ordering through Amazon. 2) Install. I was a bit intimidated with the install as I’ve never wired anything up before and our house is new construction. But the YouTube video and pamphlets made it pretty clear to follow. They also emphasize that you can call them at any point for assistance. I had also been told by the security system guy that install was super easy and I could do it myself (he’s also the one who gave me the tip about the fiberglass shims). He also gave me an extra tidbit for those of us with stone or brick exteriors: drill into the grout lines – they drill easy; stone does not. I started with the extra power pack that gets installed inside and connected to your door chime. It was the more complex part of the installation and involved a very tall ladder but it went well. I was impressed that the ring doorbell came with everything you need to install it – including the drill bit AND a screw driver. It even has extra bits you MIGHT need (like extensions wires and extra screws). I also really appreciated how everything was in separate baggies for which part of the install you were doing and was very well labeled (extras were labeled as extras, pro kit wires in one bag, doorbell wires and screws in another). I was unable to fit the power kit inside my chime housing but it doesn’t look bad attached to the wall just outside the chime housing (see picture). It’s just a bit larger than a matchbox. Installing the actual ring was even easier. I was able to drill into grout lines between stones so I had that going for me. The hook up was super easy, two wires from the house connect to the two connectors on the Ring – doesn’t even matter which is which. Nice and easy. I will have to work out something to cover the shimmed side, but I’ll work something out. Set up was easy and step-by-step. I was concerned when it was downloading the new firmware and updates and then rebooted because the light was off for (what felt like) a long time (maybe 5 minutes). But it all went flawlessly. 3) Operational Use. I like being able to set up polygons for the motion detection zones. I was able to easily mark my drive way, flowerbeds and porch. I’ve never had a problem with the busy traffic from the road (something the security guy mentioned was a problem with his original Ring). There are two problems they need to work out: You will get a motion detect when the night vision clicks on in the evening and when it clicks off in the morning. Expect that. Also, this is not a miracle product. It will only work as well as your internet connection. That means a little lag if you’re on a cable connection at peak times. There are a few times I’ve had the video come up in laggy and weirdly pixilated forms that took a second to work out. I’ve also noticed our voice connection is VERY quiet. As in, the person at the door can barely hear the person on the phone, so I consider that feature a bit useless. We managed to scare our cat sitter from the other side of the country and greet my mom, but I wouldn’t rely on it for communicating with people often. We managed to talk to our lawn service but we had to yell into the phone and they had to ask us to repeat ourselves a few times. Also we live on such a busy road that there is a lot of noise which makes the video sound very choppy. So again, I just consider this feature a novelty and not something to rely on. I mentioned a cat sitter. It was kind of awesome to be able to see that she came by every day. In fact, the first day she didn’t come by until 11:00pm and I worriedly texted her to see if she was going to come. Every other day I took solace in knowing that she had already stopped by without having to text her or fear her shed forget. I was able to see when the lawn service came by and did their thing. I was able to see when packages were delivered and when my mom brought the nephews up to use the pool. I also got to scare the crap out of our friend as they were leaving our empty house and I wished them goodnight. That was worth some money right there. I even caught a few people using my driveway to turn around. My favorite bit was the unexpected bonus video of my husband going outside to inspect my work. I’m keeping that one. It catches us leaving for work every day and coming home. It catches me when I go to fill the bird feeders. I’ve not had it miss any movement that I’m aware of. If you have motion sensors on, expect more notifications than you think you will get. As said, you’ll get the two from nightfall and sunrise. Plus I get two from me departing for work and my husband departing plus 2 more for each of us coming home. Add on more for checking the mail and anything you may do in the yard. This is where not being limited on storage size is handy. The cloud storage is $30 per year and it keeps videos for 6 months. It doesn’t say anything about size so having these extra videos doesn’t bother me. I find the video quality to be great and I can easily identify who is at the door night and day. I also like that it came with a decal showing that the house is monitored. I placed this prominently in my front window along with our security monitoring service decal. Avoiding bad guys is worth more than catching them. I feel like this was a great purchase. The price is excellent. I love being able to access it anytime from my phone. I love knowing what is going on at my house even when I’m on vacation. I love the security aspect both in surveillance and as a deterrent. It looks sharp (see photo). It’s also a lot of fun. I’ve shown it off to many friends and coworkers, at least one of which decided to get one themselves. 4) Summary. CONS: Only as good as your internet connection. Sunrise and sunset motion detects. Sound quality is useless in my experience. PROS: Access from anywhere, anytime. Surveillance and deterrent. Motion zones let you cut out areas you don’t care to monitor (neighbors yard, roads, ect). Great price. As a camera only, I would give this 5+ stars, easy. I deducted 1 star because they heavily play up the speaker aspect and that seems worthless in my experience with it. I’m insanely happy with the purchase over all. In the future I will probably buy a chime and a stick-up cam to go along with it. UPDATE: 1 Year-On. We have had the Ring Pro for One full year now. I've also added two of the chime accessories. I'm just as happy with it now as I was when I wrote this review. We tried to trouble shoot the sound a few times and still have had no luck with it. I think my unit might just be defective in that area. However I still think if this was advertised as a camera only, it would be 100% worth the price and 5 stars. I did have someone point out the sticker over the ring might be the cause of our sound problem, removing it didn't help. Our indoor chime had the oddity of only ringing the first chime (rather than a series) after installation. As our indoor chime was never loud enough anyway, we added two of the chime plug in accessories without even trying to trouble shoot. We added one chime downstairs and one in our master bedroom. We've been super happy with them as well. UPDATE: 3.5 years later. Still working. It stopped working for a while so I called customer service before I purchased a new one to make sure it wasn’t some power issue. They sent me (for free) the version 2.0 power kit and the chime bypass kit. Turned out the chime bypass kit fixed it. I didn’t need the indoor mechanical chime anyway as I have two Ring Chime devices. I used it this morning to tell the pest control guy the gate code without getting out of bed. It’s been up 4 summers now. I still look at it every week to see what animals were creeping in my yard at night. Love the raccoons that come hang out on my porch some nights. If this thing died tomorrow, I’d replace it with the exact same model, no regrets.
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- Reviewed in the United States on October 1, 2016
- Reviewed in the United States on January 27, 2020
I was looking for a replacement to my rusted doorbell and thought why not one of these more advanced video doorbells compared to the old, existing button doorbell.
Transformer:
I will talk about the transformer since there aren’t too many reviews based on it. The Ring website states, “Requires a 16-24 VAC transformer.” However, on the technical detail section on Amazon, it states, “Hardwired to existing doorbell systems (16-24 VAC, 30 VA) or powered by Ring Plug-In Adapter.” The Ring website did not specify the 30 vA requirement while the Amazon detail section did. This made me a bit hesitant on purchasing as my current existing doorbell has a transformer of 16 volts, 10 vA (not the 30 vA listed on Amazon). I contacted Ring via phone and chat and I was informed that 16 volts, 10 vA should be sufficient but I could only run one Video Doorbell Pro with that transformer since I didn’t have the recommended 16 volts, 30 vA transformer. I was advised to monitor it for a few weeks. I noticed that the voltage was decreasing from 3984 volts in the Ring app down to 3900 volts (3900 and above is the recommended voltage range). However, upon reaching 3900 volts (or 3898 volts the lowest), it would jump back up to 3980s to 3990s. In terms of functionality, there has been no problem regardless of the drop of voltage. Live views, recordings, motion detection, doorbell ring, etc. worked well throughout the day. I’ve had the device for more than a month now and I stopped worrying and looking at the voltage as it would drop but then increase back up and has been within normal range the entire time since purchase. I called Ring and was subsequently told that since everything is functioning well and has always been within the recommended voltage range, I was told that there is no need to replace the existing 16 volts, 10 vA transformer. If you are planning to install multiple video doorbells, I believe you should get the higher voltage/volt-amps transformer.
(Note: Finding your doorbell transformer may be a challenge, especially for older homes. You can look first behind the doorbell chime, in a nearby closet, attic, closet of water heater, or basement.)
Installation:
Installation was very easy. They provide all the tools required. You will need to turn off the circuit breaker for the existing doorbell and locate your doorbell chime and attach the Ring Power Kit to the existing doorbell chime. Then remove the two wires from the existing doorbell and place it on the Ring Doorbell pro. Just follow the prompts on the Ring app from beginning to end as it guides you throughout the installation process. For proper installation, see their instructions and/or even their video installation instructions on YouTube. I would contact Ring if there are problems as they are always ready to help but for me, there were no issues during the installation. Overall, it was a breeze installing it.
Videos and Recordings:
I have the other Ring cameras and cameras from different brand so this is not my primary video recorder in terms of recording everything. I wanted this primarily as replacement to my regular, doorbell button and to detect and record motions nearby. I set the motion zones to cover only the driveway up to the door. You can set up to three customizable motion zones, which is very helpful. You can also set the motion setting to “People Only Mode” if you don’t want too many notifications such as cars passing by. Like the other Ring cameras, there is a Motion Schedule option to alert you with motion alerts based on your schedule. It has a color night vision, tap camera preview for live view, and audio streaming/recording video setting options that you can toggle on or off.
An important thing to note is that it requires a $3 per month subscription or $30 a year. However, if you already have the $10/month or $100/year plan for the Ring Alarm, this is basically free as this plan includes professional monitoring, Ring Alarm cellular backup should someone lose electricity, and includes unlimited camera and doorbell cloud recordings.
Alerts and Notifications:
You get instant notification once a motion is detected or the doorbell is pressed. There are only a few occasions when there is a one second delay of notification when someone pressed the bell but I’m not sure whether it is due to my older phone but in terms of Alexa from Echo Dot or Echo Show announcing, it pretty much notifies me when motion is first detected or doorbell is pressed. For android, I love how you can customize the notification sounds per device. For instance, you can choose the one that rings like a doorbell followed by a voice saying, “Someone’s at your door” when someone presses the doorbell or “Motion detected at your front door” when a motion is detected via your Doorbell Pro. You can change for each Ring devices such the cameras. For iOS however, I couldn’t find a way to do this so hopefully Apple catches up in terms of customization.
Ring App
I know many people complain about the Ring app. For me, I love it. I love how you can see all your cameras in the dashboard and how it updates after a few seconds so you can quickly glance at your cameras when you are too busy to check out all the recordings. This for me is a game changing feature. I don’t like other brands whose images of the cameras in the dashboard is just a still photo from who knows when. There is also the Rapid Ring app the answers the doorbell and cameras or allows you to “live view” much faster than the regular app.
Echo Dot/Echo Show Integration:
I love how you can set routines such as Alexa announcing when motion is detected or the doorbell is pressed. This works both on the Echo Dot and Echo Show. You can also customize the light to turn on when the bell is pressed at a certain time frame that you have set. As stated earlier, Alexa notifies instantly as soon as activities occur, whether someone pressed the doorbell or a motion is detected.
My issue is with the Echo Show (in my case, Echo Show 5) where it takes a few seconds before the device shows you who is at the door/answers the doorbell. I wished it was instantly as the when Alexa announces it with the Echo Dot 3rd generation. It would also be a game changer if there was an option to show/answer the front door as soon as the doorbell is pressed. I believe this is a popular request. Perhaps Ring will make this possible in the future.
Integration with other Ring Devices:
I love how you can integrate the ring devices with each other. You can integrate this with the Ring Alarm so all your cameras will record should the Alarm goes into entry delay or when the alarm goes off. You can also integrate this with their lights such as the pathlights or even their motion sensor. You can also have the other cameras record when the Doorbell Pro detects motion. As mentioned above, you can integrate this with other lights that are non-Ring lights via Routines in the Alexa app.
Recent Activities:
I love how you can check the “Recent Activity” and see all the recent activities such as when the doorbell was pressed or missed so you can know when someone has rang your bell or what time a package was delivered assuming the delivery guy actually pressed the doorbell. It’s definitely helpful to know when someone has pressed the doorbell, such as visitors and guests.
Design/Look:
For me, this is the best looking doorbell. There are other doorbells out there that older people may not even think are doorbells since some don’t look like one with their ugly designs. Some also looks like plastic while this one looks class to me. This one for me has the best design. I also love how they give you different color Faceplates so you can choose from four different colors such as silver, black, etc. The ring circle is white and is lit up the whole time. When pressed, it changes to a rotating blue. You are also able to hear the doorbell sound from the outside when pressed.
Price:
I got this on sale with the Echo Show 5 so I got it a cheaper price but I do think the $250 is a little bit on the high side. However, I do think it’s worth the price and would probably by this compared to the other competitive brands. I like how I don’t have to bypass my existing doorbell chime as I prefer to have that ring as well. Other brands require you to bypass your existing doorbell chime so you cannot use it but I think they do provide a free chime of their own compared to Ring where you have to buy one if you need an additional chime in another part of your house.
Customer Service:
I have contacted Ring a lot regarding various devices, whether it is for troubleshooting/first time setup, product information, etc. I have to say that they remain courteous, professional, and helpful. However, some representatives would give different information compared to others. This might exist with other companies as well but I do wish everyone was on the same page in terms of knowledge. I feel that some are more knowledgeable than others. For the most part, they are helpful and are able to resolve all my issues. Ring on Tweeter is also very helpful. You can private message them and they respond pretty rapidly.
Overall:
Overall, I highly recommend this video doorbell. I am pretty much satisfied and happy with this doorbell addition to the home.
Images in this review
