I got this back in December of 2022, so I've almost had it for a year now. I'm really happy with it.
Ok, it can only clean where it can reach. I do have some places I have to clean myself (if I want to) because I don't have enough space between the wall and it for the vacuum to go in, but that's my fault for placing things in the way.
As for the places it can reach, it's amazing!
My floors are always clean and I'm not stressing about people eating away from the table and about bugs because of others being messy.
I have mostly wood floors with an area rug and a few rugs in a bathroom and in my room.
For the area rug in the living room, that's a real rug, so it has no issues going over it and vacuums just fine. It switches to vacuum only mode and doesn't wet my carpet. I do have to empty the dust bin once in a while (whenever I remember...) but that's OK.
My bathroom rugs are a different story. They're light and they bunch up when the bathroom door opens, and sometimes the vacuum can go over them no issues and sometimes it gets stuck. That's the rug issue mainly, so I just move the rug out of the way now.
My nephews are AWFUL about cables and keep leaving their headphone cables on the floor. I come back to find the vacuum stopped because it got tangled up in those. It can avoid some things, but not always cables, so I've gotten in the habit of blocking the path to the area where they always have cables lying around and haven't had those issues.
I have replaced the mopping pads once since they started to get shredded. With my use case, I think I can last 6ish months on the pads, but I was mopping daily. Now I've cut back to like twice a week for mopping, so I'll have to see how long the pads last with that. Twice a week may be overkill, especially since I'm vacuuming when I'm not vacuuming and mopping but I like walking bare foot and I hate stepping on things, so that's how often I make it clean. I'm not doing it myself, so why not? I do have to remember to open my room door when I hear it coming by or it'll skip me, but I'm ok with a few skips since I'm not making messes like the family members, plus since it mapped my home and I told it what each room is, I can just send it to mop or vacuum or do both in my room or the kitchen or whatever whenever I want to...and I do!
Setting this up was so easy. I put the pieces together and it went around scanning my house. It didn't go around each corner, it just went in the rooms and scanned. I was amazed at how fast the whole house was mapped. Coming from the Roomba i3, this was amazing.
Things I wish it had are the self emptying of the vacuum. I could have gotten another robot vacuum (DreameBot L10S Ultra) that had the same oscillating mop pads but also had the dust bin self emptying feature, but I saw the places it could have issues and decided against it. The dreamebot fills up a reservoir in the actual robot with water that wets the mop pads and people were talking about having to use a straw to suck out a clog to get it working??? I kept up with their progress and some had issues later down the line, some not. I decided not to take that risk just to have an auto empty bin,, especially since I dont have pets. The Narwal Freo on the other hand has the water go down into the base, the robot cleans the mopping pads and uses the wet mop pads to clean the floor. It comes back when the pads need more water (I can do by room or by a certain square footage) As I have wood floors, i don't want the floors sopping wet. I've walked behind the vacuum and it didn't leave it too wet for my wood floors.
I like that I can tell it which room to do in what order and it does it exactly as I say. The app tells me where the robot is IN REAL TIME so if I need to know where it is, I just look at the map and I can find it.
They finally have the Automatic Drainage System. I did want to get it on amazon, but they don't have it, so I just ordered it from their website as it's on sale. As it is right now, I only have to empty the dirty water and fill up the clean water once a week. The dirty water tank gets smelly if I leave it too long, so I do clean it out as well. You can't smell it until you're emptying the tanks. With the emptying system, I'm not going to have to deal with that any more. Man I'm looking lazy right now... I'm not, I swear... haha
The robot is going strong and working for me. I make adjustments to not leave cables on the floor and to pick up small toys so they don't get caught in the vacuum. My Coredy is making weird noises in the bristle spinning area and I've used the Narwal much longer without that issue. My Roomb i3 has the self emptying bin, but I can't say how many times it hasn't been able to finish a job because of some random error and not having anything stuck in it or having dirty sensors. Now, don't get me wrong, it works still, but I've put it to clean my basement now since I got tired of seeing it and hearing it go over the vents so loudly. My Narwal freo is so quiet that I usually don't know it's running. My sister was here one night and she almost jumped out of her skin because it snuck up on her. It's not silent, but it's quiet. It moves and makes some noise, but it's quiet. Makes the least amount of noise of all my vacuums. I turned off the stair sensor in settings so it can climb over carpets. The wheels raise up and it just goes, haha. I just make sure not to leave my outside and garage doors open when it's running. Those are only open when we have parties anyway.
I am glad I took the big leap of faith and got this. Now it's on sale for less than I got it on Black Friday last year, but the headaches avoided by having it earlier more than make up for me missing out on saving. I would have blown a fuse with the mess my family makes and didn't clean up without this thing.
The cleaning solution is a bit on the pricy side, but my floors are clean.
Overall, I'm really really happy with this even nearly a year later. I'm glad I didn't get the DreameBot L10S Ultra, especially now that I'm not going to have to change any water.
Update: 11/21/2024 I've had the water exchange system for a while now, and it's so great not having to change the water out! I tapped into the drain pipe in my laundry room sink. It gives a max height the drain can be, and I decided to just go with that. Got some epoxy and drilled a hole, stuck the tube in and sealed it up. So far, I haven't had issues.
The clean water...I had to go to home depot for an adapter as my pipes used smaller connectors. I found one and it worked out for me. I can hear whenever it's getting clean water and draining the dirty water when it washes the mops. It's not super loud, but it's audible. Now I only have to clean the mop cleaning agitation tray once in a while and dump out the dirt from the vacuum bin. Do make sure to clean that as it can and will get clogged and start to leak. I found that out after not cleaning it for over a year...yuck. But now I'm better at checking it and cleaning it. It's easy anyway, just take it out and give it a clean then put it back together and back in. The dirt in there can be whatever the mop comes across that's too big to suck up I'm assuming. It takes a while to get dirty, but it does. I'm still not great about checking it regularly, but if you see water on the floor, you have a clog in the tray and it needs a clean. I haven't had the tube get clogged yet. It has a filter and a lot of stops before any particles get dragged up into the tube. It has been a set it and forget it type of robot that I sometimes forget to empty the bin or clean the tray. I am still in love with it.
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This item: NARWAL Freo Robot Vacuum and Mop Comb, Washing & Drying, Dirt Sense Ultra Clean, Auto Add Cleaner, LCD Display, Smart Swing, Arcuate-Route, WiFi, APP Control, White
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From the brand
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Narwal was founded to create innovative products that provide real value and make a meaningful impact on people's lives. As a global top 5 vacuum brand, we now sell in over 30 countries, and proudly serve over 1.8 million families worldwide.
At Narwal, we prioritize people above all. We strive to be friendly and accessible, working alongside our customers to enhance service and communication.
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Shop Narwal Products
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[New Release] Narwal Freo Z10
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[Flagship] Narwal Freo Z Ultra
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Narwal Freo Pro
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Narwal Freo X Ultra
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NARWAL S20 Pro
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Narwal Freo Z10
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Narwal Freo Z10
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Narwal Freo Z Ultra
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Narwal Freo Z Ultra
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Narwal Freo Z Ultra
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Narwal Freo Pro
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Narwal Freo Pro
Product Description
Clean Until All Cleaned with DirtSense Technology
DirtSense: Intelligent Analysis
With sensor arrays and cutting-edge algorithms, Freo is now smarter than ever, able to perceive and assess the dirtiness of different areas in your home.
DirtSense: Targeted Cleaning
When Freo senses the dirtier areas, it keeps on mopping there precisely as needed until the floors are spotless. Freo also generates a detailed report, so you know the whole cleaning process.
Whisper Quiet
- 48dB Noise Control
- Quieter than Gentle Rain
Easy-to-Clean Washboard
- Simple to Remove and Maintain
- Studded Design to Dislodge Mop Dirt
Extra-large Dust Bin
- 480ml Capacity
- Touch-free Emptying
Works with Alexa / Siri
- Convenient Voice Commands
- Starts, Pauses, and Stops Cleaning
Compare Narwal Robot Vacuums
 Freo |  Freo Z Ultra |  Freo X Ultra |  Freo X Plus | |
|---|---|---|---|---|
|
Customer Reviews
|
971
|
311
|
765
|
470
|
|
Price
| $699.99 | $999.99 | $699.99 | $329.99 |
|
Vision System
| LDS Infrared Ultrasonic | Dual RGB Cameras + Tri-laser | Tri-laser Structured Light | Tri-laser Structured |
|
Processing Power
| Single-Chip | Dual AI Chips | Single-Chip | Single-Chip |
|
Maximum Suction
| 3,000 Pa | 12,000 Pa | 8,200 Pa | 7,800 Pa |
|
Roller Brush
| Rubber & Bristle Brush | Quiet Zero-Tangling Brush 2.0 | Zero-Tangling Brush 1.0 | Zero-Tangling Brush 1.0 |
|
Mopping Pressure
| 7-12N | 7-12N | 7-12N | 4-6N |
|
Auto Mop Lifting
| 12mm | 12mm | 12mm | 12mm |
|
Self-Washing
| Self-Washing | AI Adaptive Hot Water Washing | Self-Washing | — |
|
Dust Compressing
| — | 120-Day Dust Storage | 7-Week Dust Storage | 7-Week Dust Storage |
|
Self-Drying
| ✔ | ✔ | ✔ | ✘ |
|
Noise Level
| — | As low as 53dB | As low as 58dB | As low as 58dB |
|
Voice Assistant
| Alexa, Google, Siri | Alexa, Google, Siri | Alexa, Google, Siri | Alexa, Google, Siri |
|
App Control
| ✔ | ✔ | ✔ | ✔ |
Product information
| Brand | NARWAL |
|---|---|
| Model Name | YJCC012 |
| Special Feature | bagless |
| Color | White |
| Product Dimensions | 18"L x 16.1"W x 25.59"H |
| Included Components | 1 * Robot, 1 * Base station, 1 * Floor cleaner (31 oz / 930ml), 1 * Power cord, 2 * Mop pads, 2 * Side brushes, 2 * Filter sponges, 1 * Cleaning hook |
| Filter Type | Cartridge |
| Battery Life | 3.5 Hours |
| Cleaning Path Width | 5.51 Inches |
| Voltage | 110 Volts (AC) |
| Capacity | 1 Fluid Ounces |
| Power Source | Battery Powered |
| Control Method | App |
| Compatible Devices | Amazon Echo |
| Form Factor | Robotic |
| Item Weight | 9.57 pounds |
| Manufacturer | NARWAL |
| ASIN | B0B4D99WGK |
| Country of Origin | China |
| Item model number | YJCC012 |
| Batteries | 1 CR5 batteries required. |
| Customer Reviews |
4.0 out of 5 stars |
| Best Sellers Rank | #207,097 in Home & Kitchen (See Top 100 in Home & Kitchen) #179 in Robotic Vacuums |
| Date First Available | June 17, 2022 |
Warranty & Support
Product Warranty: For warranty information about this product, please click here
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This Item  NARWAL Freo Robot Vacuum and Mop Comb, Washing & Drying, Dirt Sense Ultra Clean, Auto Add Cleaner, LCD Display, Smart Swing, Arcuate-Route, WiFi, APP Control, White | Recommendations  |  |  |  |  | |
| Price | $699.99 | -22% $699.99 Typical: $899.99 | $189.99 | $129.71 | $799.99 | -33% $999.99 List: $1,499.99 |
| Delivery | Get it as soon as Thursday, May 15 | Get it as soon as Thursday, May 15 | Get it as soon as Thursday, May 15 | Get it as soon as Thursday, May 15 | Get it as soon as Friday, May 16 | Get it as soon as Friday, May 16 |
| Customer Ratings | ||||||
| Sold By | Narwal Robotics | Narwal Robotics | AZ Oasis | Woot | Roborock Technology Co. Ltd | Narwal Robotics |
| surface suggestion | — | Wood, Tile, Upholstery, Vinyl, Laminate,Carpet, Marble | Wooden Floor/ Hard Floor/ Low-piled Carpet/ Ceremic | Hard Floor,Low Pile Carpet, Wood Floor, Tile Floor | Carpet, Marble, Wood, Tile | Wood |
| runtime | 3 hours | 3.5 hours | 180 minutes | 120 minutes | 180 minutes | — |
| batteries included | ✗ | ✗ | ✓ | ✓ | ✓ | ✓ |
| battery average life | 3.5 hours | 3.48 hours | 180 minutes | 1000 hours | 180 minutes | 2.5 hours |
| compatible devices | Amazon Echo | Amazon Echo | Google Home, Smartphones, Alexa, Remote Controller | Smartphones, Google Home | Amazon Echo, Google Home, Smartphones, Siri | — |
The Smartest Robot Mop Available!
The Narwal Freo is just SO SMART! Full disclosure...I love robot cleaning devices. I have owned more than 2 dozen over the past 2+ decades. I endured the dumb robots of the 90s and liked them. I hate cleaning and don't want to get my hands dirty. I have been waiting for years for the "everything" robot that could really keep my house clean. I am pretty sure that my ideal still doesn't exist yet. But Freo is as close as it gets. I have 3 devices that both vacuum and mop and Freo is the only one that I just don't have to mess with. Ever. I dump out the dirty water tank and fill up the clean water tank and let Freo do it's thing. I do have to occasionally dump the dust bin. I also do have other robots that I use for heavy vacuuming. There are lots of inexpensive competent robot vacs. I have dogs and I do let the cheap vacs deal with the dog hair. I'm sure Freo could handle it though. You would just have to dump the dust bin more often. So let me share what is SUPER special about Narwal Freo. Freo mode! Apparently there is a sensor in the dirty water line that when the Freo goes back to clean it's mops, the sensor reads how dirty the water is from the last place cleaned and decides if it needs to go back. If you look at the screenshot of the app that I posted, you can see that one area was mopped 3 times while the rest was just mopped once. That is AMAZING to me. To look at the floors they weren't that much different, but the place Freo decided to mop 3x is indeed the mud room. And I'm SURE the floor (which is gray so you can't really see how dirty it is) was FILTHY. The other thing that I love about Freo is how easy it is to clean. Remember, the Freo goes back to wash it's mops often. There is a basin under the mops that fills with water, the Freo's mops spin in the water and the dirty water is sucked back up into the dirty water tank. Obviously the mops spin on something coarse that removes the dirt. That is the tray in the bottom of the base station and after the Freo cleans it's mops, there is residual dirt there. Every so often you should pull that tray out and rinse it off. Other robot mops I have you have to crawl around into the base station and wipe out scum. But Freo has it's scraper tray and a 2nd retaining tray below it. Both are easily removed and rinseable. Clever design that makes it so I don't have to work at keeping my house clean. SO SMART!! As I mentioned, I have an army of robots from over the decades. I am well used to having to search for a robot. Even those that can tell you where they went wrong in the app run out of batteries, etc. Or they eat a sock or they get stuck or lost, whatever. But the Narwal Freo has yet to do anything but go home at the end of the job. It has Lidar mapping system (which in my opinion is the best available) and it maps well, and just works. Which is saying a lot. I have a large complicated house. And this robot has yet to fail. I am a huge fan. I won't name the other brands that I have tried, but there are a lot. And this far exceeds the capabilities of all the others. My floors pass the white glove test after Freo has been working here. If I spill water on the floor and wipe it up with a white paper towel, the paper towel is still white. I have never had such clean floors.
Top reviews from the United States
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- Reviewed in the United States on October 10, 2023
- Reviewed in the United States on March 19, 2023
- Reviewed in the United States on October 8, 2024
I would do 0 stars if it would allow me too. Very unreliable on vacuuming and moping; it misses sections even after remapping. This model doesn't self empty This is NOT a pet friendly vacuum like advertised, hair gets clogged in the rollers and you find gobs of hair randomly around the house. No matter if the bin is empty at the start of cleaning. The bin has a small capacity so you have to empty it daily with a pet friendly home. No notification for the dust bin being full or the water needing refilled before the next cleaning. Very inconvenient and disappointed in this vacuum. I would not recommend it to my worst enemy. Came home today to a mess everywhere because this vacuum didn't detect a pile of poop and went over it. It was from my Great Dane and a huge pile, not sure how it was not detected. Needless to say I had to manually mop the house 3 times and I am tempted to throw this vacuum/mop away. I wish I could return it but I am outside the return time frame.
WARNING: DO NOT BUY, YOU WILL REGRET IT. FALSE ADVERTISEMENT.
Reviewed in the United States on October 8, 2024
Update: I contacted Narwal which they have great customer service. They have offered to send me all the components that can be replaced because of the gross mess, however, are unwilling to replace the vacuum or honor how it is advertised. Fun fact, this vacuum doesn't have the capability to detect items on the ground to not suck them up so the above is falsely advertised. Beware of you but this vacuum don't allow the scheduled time to run if you are not home because you will come home with it stuck or a mess that I had to deal with.
Currently, looking into a new vacuum mop combo with a different company that works properly with animal hair. This vacuum/mop is more of a hassle and headache than it is worth. Such a waste of money!!!
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